TRANSLIT, a prominent provider of interpretation, translation, and localization services for over a decade, sought to enhance their operational efficiency and client experience by addressing common user challenges. Through the creation of a multifunctional IT portal for translators and customers, they aimed to streamline project management, improve communication, and simplify the translation process.
Challenges Identified:
1. Project managers spent excessive time processing orders and managing tasks.
2. Clients struggled to track translation deadlines and statuses efficiently.
3. Language service providers faced manual work burdens when working with translator databases.
Our main tasks were: to integrate the API with the online platform, help to develop a chatbot and 20 microservices, automate testing and improve product security.
Challenges Identified:
1. Project managers spent excessive time processing orders and managing tasks.
2. Clients struggled to track translation deadlines and statuses efficiently.
3. Language service providers faced manual work burdens when working with translator databases.
In order to reduce errors of the chatbot as much as possible we automated testing of various user scenarios. Our dedicated QA team helped to build up a bug management process and dealt with over 500 test cases two months before the release.
To tackle these challenges effectively, TRANSLIT embarked on developing a comprehensive IT portal. By conducting a thorough analysis of existing IT solutions and drafting detailed terms of reference, they laid the foundation for the project's success. Partnering with a contractor with relevant expertise and technology proficiency was crucial for seamless implementation.
The innovative IT portal development for TRANSLIT has not only streamlined operations but also significantly enhanced the user experience for translators and clients alike. By offering advanced functionalities and seamless integration, the portal stands as a testament to the transformative power of technology in the translation services industry.
Key Features and Functionalities:
1. Translator Booking and Management: Clients can monitor task statuses, collaborate with multiple users, and assign roles effectively.
2. Bidding System: Enables project selection based on budget, rating, or skills, offering both public and private task posting options.
3. Invoicing and Payment Integration: Seamless payment processing through Stripe and Paypal for enhanced convenience.
4. Profit Calculation: Integrated calculator facilitates income analysis pre-project, automating net price and commission calculations.
5. Service Level Agreement (SLA): Standardized service terms integration without additional costs, customizable SLA options, and automated contract signing for mutual protection.
Technological Stack:
Leveraging Nuxt.js (Vue), Vue Router, Vuex, Element-UI, PHP, and Symfony ensured robust development and scalability. These technologies were chosen for their market expertise, enabling independent future development and collaboration with other teams seamlessly.
Copyright © 2024. All rights reserved by UplineSoft Inc.
